Delivery & Returns

At Lusterlight, we make getting your favorite fashion pieces simple and stress-free. Whether you’re shopping for yourself or ordering in bulk for your business, we package every order with care and deliver it reliably to your doorstep.

We also make returns straightforward, with clear policies designed to give you confidence every time you shop with us.

1. Choose Your Products

Browse our collection and add your favorites to cart.

2. Place Your Order

Enter your details and delivery address at checkout.

3. Confirm & Pay

Review your order and complete your payment securely.

4. Receive Your Order

We package your items with care and deliver to you.

FAQs

1. Do you sell both retail and wholesale?

Yes. Lusterlight serves both individual shoppers and businesses. Whether you need one piece or a bulk order, you can shop with us.

2. Do you deliver nationwide?

Yes, we offer delivery across Nigeria. Delivery times and fees may vary depending on your location.

3. How long does delivery take?

Delivery times depend on your location and order details. You’ll receive relevant delivery information once your order has been confirmed.

4. How can I track my order?

Once your order is confirmed, you’ll receive an Order ID. Use it on our Track Your Order page to check your order status.

5. What payment methods do you accept?

We accept secure online payments through our available payment options at checkout.

6. Can I return or exchange an item?

Yes, eligible items can be returned or exchanged in line with our return policy. We recommend reviewing our Delivery & Returns policy before placing your order.

7. Can I order in bulk for my boutique or resale business?

Absolutely. Lusterlight welcomes boutique owners, fashion resellers, and bulk buyers. Contact us to discuss your wholesale or bulk order requirements.

Shipping Options

  • Standard Delivery: Affordable and reliable delivery for everyday orders.

  • Express Delivery: Faster delivery for customers who need their orders sooner, available in selected locations.

  • Bulk/Wholesale Delivery: Flexible delivery arrangements are available for larger orders and business customers.

Returns & Exchanges

We want you to be happy with every Lusterlight purchase. If there’s an issue with your order, you may request a return or exchange within 14 days of delivery, provided:

  • The item is unused and in its original condition.
  • The item is returned with its original packaging and tags where applicable.
  • You have your order details or proof of purchase.

Please note: Items that have been worn, washed, altered, damaged, or used may not be eligible for return or exchange.

Refunds or exchanges will be processed after the returned item has been inspected and confirmed to meet our return requirements.